Hotel Receptionist

Madison's Suites Hotel is in need of:

HOTEL RECEPTIONIST

• Answers incoming telephone calls from prospective and existing guests
• Entertains and receives customers warmly with a smile
• Maintains the cleanliness, scent, and coolness of the reception area.
• Customer service and front desk operations
• Assists guests with hotel reservations
• Complete basic cashiering and bookkeeping responsibilities
• Handles check-in and out procedures efficiently, especially on check-in and check-out time, key cards, and remote controls
• Book and schedule conference rooms. Inform them of the facilities such as laundry, massage, salon, coffee shop and grocery
• Assigns rooms and suites to guests
• Monitor and update guest accounts
• Process credit card transactions for lodging, room service and other hotel costs
• From time to time should inspect the inside of the hotel whether the linens, towels pillow cases, and others are clean. This should be done daily and with housekeeping in the area.
• Hear the complaints and inquiries of the customer and should act on it accordingly.
• Transfers phone calls to guest rooms
• Provides guests with wake-up phone calls
• Assists with guest requests and complaints
• Maintains accurate records of guest charges (room service, pay-per-view, spa services, etc.)
• Liaised with other departments in the hotel
• Shall direct the housekeeping/guard and or other personnel in the building on his/her job.
• Report any problems that may arise to the supervisor for proper action be it in the maintenance or others
• Perform other tasks as directed by the management

Qualifications/Requirements:

• Preferably Female
• Graduate in Hospitality Management or any related course
• Experience is an advantage but not necessary
• Customer service skills
• Pleasant demeanor when interacting with hotel guests
• Has excellent communications skill
• Possess strong organizational skills
• Ability to Multitask skills
• Problem-solving
• Unquestionable integrity
• Honest and can work with less supervision
• Willingness to learn hotel computer system/software
• Willingness to accept additional task as assigned by management