Senior Customer Service Representative - Quezon City
Wells Fargo Quezon City Full-time
About this role:
Wells Fargo is seeking a Senior Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company.Explore opportunities with us for a career in a supportive environment where you can learn and grow.
In this role, you will:
- Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
- Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
- Perform complex customer support tasks
- Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
- Interact with immediate team and communicate with other departments
- Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
- Perform research to resolve complex customer problems
- Recommend areas needing improvement
- Interact with internal and external customers
Required Qualifications:
- 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience working in an international bank/ has supported financial services accounts
Job Expectations:
- Must be able to attend full duration of required training period
- Amenable to observe a night shift schedule and an onsite work set-up. Location is in Five/NEO Taguig City
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Experience:
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