Technical Support Agent
Infinit-O Bulacan Full-time
Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology.
Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone.Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve.
With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change.
What is the role that we need?
Key Responsibilities:
- Delight customers by providing timely, expert advice
- Act as the first level of support for questions, issues, and common tasks
- Prioritize cases and respond to inquiries with speed and precision
- Use written and verbal communication to resolve complex, technical issues
- Support the overall objective of the Client
- Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability andpay grade of the Technical Support Agent as may be assigned.
Requirements
Job Requirements and Credentials:
Essential (MUST HAVE)
Desired (Plus but not a requirement):
- Graduate of B.S. Computer Science or similar degree
- Minimum 1-3 years of experience in a customer-focused, support environment
- Proven track record of driving change focused on improving the customer experience
- Excellent written and verbal English required
- Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
- Experience with JavaScript, HTML, and XML a plus
- Experience with Medallia and Salesforce.com Service Cloud knowledge a plus
- Ability to learn on the fly and prioritize conflicting tasks
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