L1 Technical Support Analyst/Application Production Support - Manila - ref. e87869623
Step into Growth with Tech Mahindra!
We are currently looking for dynamic and highly motivated individuals for the role of L1 Technical Support Analyst/Application Production Support. The person will be responsible to provide level 1 and level 1.5 functional and technical support. The role will be challenging and will involve high level of commitment and pro-activeness to maintain the 24/7 availability of the applications.
What’s In It For You?
We don’t just offer jobs—we help you build a meaningful career. At Tech Mahindra, you’ll enjoy:
- Career growth opportunities through internal promotions and upskilling programs
- Structured training and development to support your success from Day 1
- Inclusive work culture where your voice matters and collaboration thrives
- Employee wellness programs and HMO coverage for you and your qualified dependent
- Performance incentives, recognition programs, and exclusive engagement activities
- Access to our Employee Referral Program so you can earn rewards when you refer friends or former colleagues
What You’ll Do:
- Act as first line of contact for end users to register their queries and concerns and provide functional and technical resolutions.
- Monitor batches with the help of provided tools and act proactively on failed batches while ensuring that preventive actions are implemented to avoid future failures.
- Proactively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases with the help of provided tools.
- Ensure logging all issues raised by user or intercepted by monitoring tool in the Bank’s ticket management system Service Now.
- Ensuring the timely delivery of change in staging and production ecosystem as per the agreed schedule.
- Handle access management for end users.
- Perform capacity management of in-scope applications by proactively monitoring the application behavior. Alerts Application Production and Development teams of any potential risks in the future.
- Customize production tools (monitoring, batch scheduling, backups, deployment tolls, automation).
What You Need to Have:
- Bachelor's degree in any field
- At least 0-1 year of relevant BPO work experience
- Strong experience with Windows or Linux based infrastructure platforms and server administration
- Ability to troubleshoot and solve main Linux issues, like identifying process blocking specific port, searching for a specific value in files, ...
- Strong experience with databases such as Oracle DB or Microsoft SQL Server or any other Database
- Ability to provide step-by-step functional and technical help, both written and verbal.
- Ability to diagnose and troubleshoot technical and functional issues.
- Strong skills on coordination, assignment, challenge the status quo and be proactive.
- Ability to Collaborate /Team Work in multi-location distributed environment.
- Experience in problem-solving and communication skills
- Onsite at: Ecommerce Plaza, Eastwood Citywalk, Brgy. Bagumbayan, Quezon City
- Shift: Shifting schedule, may include weekends or holidays depending on account requirements
About Tech Mahindra Philippines
Tech Mahindra is a global leader in digital transformation, business process outsourcing, and IT services. In the Philippines, we operate delivery centers in Cebu and Manila, providing meaningful career opportunities to thousands of professionals.We support some of the world’s top brands across key industries including telecommunications, healthcare, retail, e-commerce, banking and financial services, logistics, travel, hospitality, media, and technology. Our culture is rooted in innovation, inclusivity, and continuous learning—empowering every employee to grow, thrive, and make a difference.
Ready to make your move?
Join a company that values your potential. Apply now and start your journey with Tech Mahindra—where your career means more.