[ref. g39534302] Training Manager - Muntinlupa

TASQ Staffing Solutions is hiring a Full time Training Manager role in Legazpi Village, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Expected salary: ₱100,000 per month

Shift Schedule: Shifting Sched

Requirements:

• College graduate—preferably Nursing, Psychology, Mass Communications, or Education
• Minimum of 2 years as Training Manager in the BPO Industry.
• Experience with administering Training Needs Analysis (TNA)
• Managed process trainers, Assistant Manager, and Lead Assistant Managers

Responsibilities:

• Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.
• Monitor, coach, and mentor trainers to help develop the required skill sets.
• Develop training materials, activities, and assessments.
• Facilitate training classes as needed.
• Help the Senior Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
• Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
• Protects the confidentiality of the client and adheres to company policies regarding confidentiality.
• Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance when needed.