Dining Staff/Server/Waiter/Waitress (Buffet & À la Carte) - Manila

Nan Tian (NT) Group, Ltd. Inc. is the mother company of several multinational brands, including Tarsier Fried Food (TFF), Lan Hot Pot, Namsan Korean Barbeque, Golden Noodle House, Xiaolongkan Hot Pot, and other Asian concepts.

Dining Staff / Server / Waiter / Waitress (Buffet & À la Carte)

Reports To: Restaurant Manager / Supervisor

Job Highlights:

Dining Staff / Server / Waiter / Waitress are responsible for providing excellent customer service by attending to guests’ needs, taking orders (for à la carte), refilling buffet stations, and ensuring a clean and organized dining area. They play a key role in customer satisfaction and restaurant efficiency.

Key Responsibilities:

1. Guest Service - Greet and seat guests in a courteous and professional manner. For à la carte: Take accurate food and beverage orders and relay them to the kitchen. For buffet: Explain buffet options, refill water and clear tables promptly.
2. Table Management - Set, clean, and reset tables quickly and properly. Monitor table status and guest flow, ensuring quick turnaround for new guests.
3. Coordination - Coordinate with kitchen and cashier staff for timely service. Handle special requests, guest complaints, or escalate to the supervisor if needed.
4. Cleanliness and Sanitation - Maintain cleanliness of the dining area in compliance with food safety standards. Follow hygiene protocols as per DOLE and DOH guidelines.
5. Up-selling and Promotions - Inform guests of specials, promotions, and new items. Offer additional items like beverages or desserts to enhance guest experience.

Qualifications:

• Bachelor's or Associate degree in Hotel and Restaurant Management/Services
• Experience in food service, retail, or customer service is an advantage
• Good communication and interpersonal skills
• Basic math skills and attention to detail, honest, and able to multitask
• Professional appearance, courteous demeanour, and strong sense of responsibility
• Familiar with POS systems and basic computation

Working Conditions:

• May require long hours of standing
• Exposure to kitchen equipment, food ingredients, and varying temperatures
• Shift-based schedule, including weekends and Philippine holidays
• May be assigned to different branches as needed
• Maintain 100% accuracy in transactions
• Report for duty on time and comply with attendance and uniform policies
• Work may involve both indoor and outdoor tasks, depending on store layout