Manila - Application Lead - Salesforce Helpdesk and Product Support

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

Be part of Accenture Philippines' 40-year legacy.

What you’ll do:

As an Application Lead, you will be responsible for leading the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve providing Salesforce Helpdesk and Product Support, collaborating with the team to ensure smooth operations, and making key decisions to drive project success.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the effort to design, build, and configure applications.
• Act as the primary point of contact for the project.
• Provide Salesforce Helpdesk and Product Support.
• Collaborate with the team to ensure smooth operations.

What you'll need:

Professional & Technical Skills:

• Required Skill: Proficiency in Salesforce Helpdesk and Product Support.
• Strong understanding of Salesforce Development.
• Experience with data visualization tools such as Tableau or Power BI.
• Solid grasp of data techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity.

Additional Information:

• The candidate should have minimum 5 years of experience in Salesforce Helpdesk and Product Support.
• This position is based in Manila.
• Minimum 5 year(s) of experience is required

What we believe:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

• Competitive Compensation and Benefits (Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage)
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Flexible Working Arrangements*
• Healthy and Encouraging Work Environment
• Company-sponsored trainings like upskilling and certification
• Employee Stock Purchase Pan
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Car and housing plan*
• Terms & Conditions apply

Equal employment Opportunity Statement:

All employment decisions shall be made without regard to age.., race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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