Software Asset Management Analyst I

Job Description

The analyst will collaborate closely with internal teams and external vendors to support the complete software asset management lifecycle.

Responsibilities:

• Assist in maintaining Software Asset Management processes by meticulously documenting software licensing records, conducting ad-hoc research, and generating insightful reports on software entitlements.
• Ensure meticulous documentation of all software purchase requests and that completed entitlement-related records are efficiently conveyed to the SAM Entitlements team.
• Efficiently handle email inquiries related to Software Asset Management activities within Elsevier, providing timely and responsive support.
• Proactively manage the FreshService ticketing systems, updating status changes and pertinent information, and ensuring prompt and accurate responses to software requests.
• Collaborate with internal stakeholders to understand and meet software needs and liaise with end users to collect necessary information for software procurement and allocation.
• Interact with various software vendors to obtain and analyze quotes, ensuring cost-effectiveness and compatibility, and maintaining professional relationships to facilitate efficient procurement processes.
• Generate purchase requisitions for the SAM and technology sourcing, ensuring all requirements are accurately captured and documented in the Oracle financial system.
• Expertly use the Oracle financial system to generate purchase requisitions for approved software requests.
• Manage software expiration notifications within the ELSSAM mailbox, offering timely guidance to end users on subscription renewals.
• Work with the team to resolve general queries related to account or software issues, including payment inquiries managed by internal accounts teams.
• Perform additional duties as assigned, contributing to a flexible and comprehensive approach to SAM within Elsevier.

Skills & Experience:

• Bachelor's Degree holder.
• Knowledgeable in software asset management practices.
• Proficient with ticketing systems like FreshService and financial systems like Oracle.
• Excellent communication and interpersonal skills for interacting with internal teams and external vendors.
• Ability to manage multiple tasks and adapt to changing priorities.