E-Commerce Customer Service Manager
Kareila Management Corporation Quezon City Full-time
Job Description:
- Responsible for overseeing the daily operations of the ecommerce customer service team to ensure a high level of customer satisfaction and operational efficiency.
- Lead, mentor, and develop the ecommerce customer service team to deliver excellent customer support.
- Oversee customer inquiries, complaints, and escalations, ensuring timely and satisfactory resolution.
- Monitor service KPIs (response time, resolution time, customer satisfaction scores) and take corrective actions as needed.
- Collaborate with warehouse and logistics teams to ensure timely order fulfillment, delivery updates, and returns processing.
- Implement customer service strategies aligned with company goals and ecommerce best practices.
- Handle service-related reports and present performance metrics and insights to senior management.
- Manage and improve CRM systems and service platforms.
- Ensure service policies comply with company standards and local regulations.
Job Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in customer service, preferably in ecommerce or retail.
- At least 2 years in a leadership or supervisory role.
- Strong knowledge of ecommerce platforms.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong analytical and reporting abilities.
- Proficient in MS Office tools and customer service softwar
Sucree Coco and Love, Inc.Quezon City
The Customer Service Manager (CSM) is responsible for managing franchisee-facing operations and Customer Service execution, acting as the central coordination point between franchisees and internal departments.
This role ensures franchisee requests...
BuiltaMartQuezon City
About the role
We are seeking a dedicated and experienced Customer Service Manager to join the team at CTT.Synergy Corporation. This is a full-time position based in Metro Manila, offering an exciting opportunity to lead and manage our customer...
Kareila Management CorporationManila, 10 km from Quezon City
Job Description:
• Responsible for overseeing the daily operations of the ecommerce customer service team to ensure a high level of customer satisfaction and operational efficiency.
• Lead, mentor, and develop the ecommerce customer service team...