B2B Account Manager | AU Account | Dayshift

Schedule: Mondays through Fridays | Dayshift

About the Role:

Were looking for a highly organized and relationship-focused B2B Account Manager to join our

coordinating support worker shift requests, and ensuring the smooth delivery of care services.

You'll also play a key role in growing our business by supporting lead generation initiatives.

Key Responsibilities:

• B2B Account Management
• Build and maintain strong relationships with key contacts at partner organizations (e.g. care managers, rostering teams)
• Own the end-to-end scheduling process for partner shifts and uphold partner SLAs
• Identify opportunities to grow partner accounts in line with targets and KPIs
• Proactively identify and address changes in partners monthly revenue
• Resolve any partner issues, complaints, or incident reports in a timely and professional manner
• Dedicate time to creating operational efficiencies to improve the partner experience
• Become familiar with social career network and partner preferences to help identify quality improvement opportunities
• Prepare monthly reports including data and insights
• Onboard and set up new partners
• Provide insights, feedback and recommendations to improve the partner experience
• Sales Support & Lead Generation
• Identify prospective leads aligning to target profiles
• Qualify inbound and outbound leads to assess fit
• Book introductory meetings for the National Partnerships Manager with warm leads
• Keep CRM and sales tracking tools up to date with all lead activity

What Were Looking For:

• Experience in account management, partnerships, or customer success
• Excellent written and verbal communication skills
• Strong attention to detail and time management
• Ability to build rapport quickly and manage multiple relationships
• Comfortable working across time zones and using digital tools (CRM, scheduling, email, etc.)
• Experience working in a fast moving environment
• History of achieving and exceeding targets
• Able to understand and use data, and provide insights
• Bonus: Experience in the aged care or NDIS industry

About the Company:

Explore Exciting Opportunities at Vault Outsourcing: Your Gateway to Offshoring Excellence.

Join us in redefining offshoring excellence, where your career is valued, and exciting opportunities await. Discover what we can offer your gateway to a fulfilling career!

Exciting Benefits:

• Laptop provided
• HMO (MAXICARE) benefits for you and your dependents
• Group Life Insurance
• Mental Health Program (Free Consultation)
• Employee Referral Program (Day 1 eligibility, above-average referral bonus)
• Up to 20 leave credits per year, starting from the first month (Unused credits convertible to cash)
• Annual performance review
• Company events, rewards, and recognition
• Monthly engagement activities