Cebu | Tech Support Advisor | Up to 33K Monthly* | Work From Home Opportunity*

• Up to 33K monthly* salary package
• Up to ₱5,000 in eGCs for application milestones*
• 30% Monthly Performance Incentives upon regularization*
• HMO & Life Insurance
• Paid Time-Off credits
• Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
• Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees
• And so much more to explore!
• Milestone promo is for select classes only. Terms and conditions apply.

Here's how to get started:

1. Hit “Apply Now” to reserve your slot.
2. Show up with at least one (1) valid government-issued ID and a soft copy saved on your phone for verification purposes.
3. Declare "JOBSTREET" as your application source.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
• Recognize and adjust support approach to accommodate all levels of customer’s experience
• Communicate positively with team members, customers, and other partners

• High School Graduate
• Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
• Good understanding of consumer electronic products
• Solid technical and diagnostic skills with tested problem-solving skills
• Strong verbal and written communication skills in English
• Amenable to work rotating shifts
• Must have access to a quiet, secure room and a stable internet connection of at least 30 MBPS from a major national ISP (local neighborhood providers not accepted)
• Should be able to work from home and report onsite at IT Park, Cebu City if and when required.