It service desk | competitive salary | virtual interviews only | no assessment
Nezda Technologies Quezon City Full-time
URGENT HIRING FOR IT SERVICE DESK! INITIAL & FINAL VIRTUAL PROCESS ONLY! NO ASSESSMENT! START ASAP! GET YOUR JO NOW! APPLY NOW!
WORK ONSITE (SITES AVAILABLE):
- ETON CENTRIS, QUEZON CITY
- MCKINELY, TAGUIG CITY
SHIFT: SHIFTING SCHEDULE
JOB DESCRIPTION:
- Ensure timely response of all the tickets raised by the client end user.
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
- Provide an acceptance and immediate resolution to the high-priority tickets/ service.
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- Log all calls in the Service Desk ticketing tools such as ServiceNow.
- Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
OFFER AND BENEFITS:
- UP TO 40,000 SALARY PACKAGE (DEPENDING ON THE EXPERIENCE AND SITE)
- 20% NIGHT DIFFERENTIAL
- HMO DAY 1 PLUS DEPENDENT UPON REGULARIZATION
- ANNUAL INCREASE
- PERFORMANCE-BASED INCENTIVE
- OTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFER
MINIMUM QUALIFICATIONS:
- AT LEAST HS/SHS GRADUATE
- WITH AT LEAST 1 YEAR IT SERVICE DESK / IT HELP DESK EXPERIENCE
- AMENABLE TO WORK ONSITE AND START ASAP
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closely with our Australian based parent company that provides Accounting, Bookkeeping, Financial Planning, Lending & Legal services.
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