Support Analyst
HRT People Solutions, Inc. Cebu City Full-time
We are looking for a proactive Support Analyst for our client in the BPO industry.
What We're Looking For:
- Familiar general knowledge of modern web technology and accessibility – e.g., Server-client relationship, DOM, REST API, HTML/CSS/Javascript stack, HTTP statuses, modern web browsers and operating systems, mobile applications/device types, SaaS/PaaS architecture, etc.
- Familiar knowledge of software development lifecycle – from roadmap to development to QA to deployment
- Experience with relational database structures (SQL, SOQL, etc), techniques and considerations for traversing related data tables/objects
- Sound communication skills including business writing and excellent spoken and written English
- Ability to articulate technical concepts into concise and understandable explanations for a less technical reader
- Positive and service-oriented attitude
- Demonstrable skill in analysis or technical problem solving
- Self-management, ability to maintain productivity and quality without constant direct supervision
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Hold or be studying a computer science or software engineering related degree or comparable and demonstrable knowledge of key concepts
- Specific knowledge of Salesforce, SOQL, Apex, VisualForce, and the master-detail object model are a significant plus, though not required
What You'll Do:
- Timely and accurate routing of incoming cases to the appropriate owner
- Troubleshooting/investigation of customer-reported issues and questions
- Communication and analysis of relevant concepts, configuration setups, and product information
- Positioning and accommodation of relevant customer capabilities and services
- Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues
- Enablement and engagement with colleague teams – Education, Customer Success, Service Delivery, Sales – to recognize and identify action opportunities and optimize collaboration to enhance customer experience
- Time-specific shift attendance and resource schedule compliance for coverage purposes. Occasional shifted and off-hours tasks may be required
- Ability to be successful in self-management and discipline towards attendance, communication quality, and team participation
- Voice and video meetings with customers and colleagues
ArcanysCebu City
opportunities and foster a culture that everyone can meaningfully contribute to.
Join us as a: Software Business Analyst
In this role you’ll get to:
• Expect to be involved in a few projects at the same time. Most of our projects are with high-tech companies...
Staff Outsourcing Solutions, LLCCebu City
DATA ANALYST
We are looking for a highly skilled Data Analyst to support a large-scale catalog expansion project. The ideal candidate will have extensive experience with Amazon, Walmart, eBay, Shopify, and SellerCloud, along with strong Excel...
Cebu City
movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Job Summary Purpose:
As a Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements...