Technical Account Associate

Technical Account Associate

Job Overview

The Technical Account Associate will support the Technical Account Director in managing client communications, technical discussions, and coordination of service-related activities. The role will assist in gathering client requirements, documenting concerns, coordinating with internal technical teams, and providing onsite support during client meetings, assessments, and technical discussions when required.

• Assist the Technical Account Director during client meetings, technical discussions, and service reviews.
• Participate in onsite client visits to support technical discussions, requirement gathering, and issue validation.
• Coordinate between clients and internal technical teams regarding technical concerns, requests, and action items.
• Document client discussions, requirements, issues, and resolutions.
• Assist in monitoring pending technical activities and ensure proper follow-through with concerned teams.
• Support preparation of meeting minutes, status reports, and client updates.
• Assist in gathering technical information required for troubleshooting and escalation.
• Support implementation, maintenance activities, and technical requests as needed.
• Maintain updated client documentation, technical records, and operational references.
• Provide feedback and recommendations based on client interactions to help improve service delivery.
• Willing to travel and conduct onsite client visits when required.
• Ability to manage multiple tasks and prioritize effectively under minimal supervision.
• High level of integrity, accountability, and professionalism.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Experience in technical support, IT operations, project coordination, or related roles is preferred.
• Good communication, coordination, and documentation skills.
• Comfortable participating in client-facing discussions and technical meetings.
• Willingness to conduct onsite client visits when required.
• Basic knowledge of IT systems, networking, applications, or telecommunications is an advantage.

• Reports directly to the Technical Account Director.

• Hybrid (only when needed) - Makati Site