Manila - Customer Service Associate | Work From Home
Discover your 100% YOU with MicroSourcing!
Position: Customer Service AssociateLocation: 1880 Bldg., Eastwood, Quezon City
Work setup & shift: Work from Home | Midshift
Why join MicroSourcing?
You'll have:
- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
- Responding to customer email inquiries via Gorgias
- Responding to live chat inquiries via Gorgias
- Order creation and editing via Shopify
- Order creation and editing via Warehouse Management System
- Responding and assisting with retail and operation teams
- Contributing to team meetings and internal team channels
- Supporting retail business inquiries on weekend shifts
What You Need:
Non-negotiables- 2+ years of experience in customer support role.
- English skill is the top priority
- Experience with Ticketing Platform - Gorgias
- Proficient Computer Literacy
- Ability to handle live chat conversations
Preferred skills/expertise:
- Experience within E-commerce
- Experience with Shopify
- Experience with courier platforms
- Problem Solving
- Ability to work within a Team
- Adaptable
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/- Terms & conditions apply