Customer Care Representative (Dayshift) - Santa Ana

apartmentTorch Solutions placeSanta Ana scheduleFull-time calendar_month9/9/25

Join the dynamic team as a Customer Care Representative on the dayshift. In this vital customer-facing role, you will be responsible for delivering exceptional service to our wide-ranging client base. Working in our state-of-the-art contact centre located in Taguig City, Metro Manila, you will be the first point of contact for customers, responding to inquiries, resolving issues, and ensuring their needs are met.

Open for Virtual Process

What you'll be doing
Answering inbound calls from customers in a professional and courteous manner
Actively listening to customer concerns and queries, and providing accurate and timely resolutions
Documenting customer interactions and maintaining detailed records
Identifying opportunities to enhance the customer experience and provide feedback to management
Adhering to company policies, procedures and quality standards

Continuously developing your product knowledge and customer service skills

What we're looking for
At least College graduate + 6mos Sales experience
Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
Strong problem-solving and decision-making abilities, with a focus on delivering positive outcomes
Proficiency in English, both verbal and written
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

Genuine passion for providing exceptional customer service and going the extra mile

Apply now for this exciting opportunity to be a Customer Care Representative .

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