Commercial Operations Assistant

Commercial Operations Assistant

Level: Mid-Level (2–4 years experience)

Position Purpose

The position will be an integral central coordination point for the smooth day-to-day administration of the commercial operations.

1. Property & Lease Administration

• Maintain a centralised register of all property leases, including key dates, rent reviews, and expiry milestones
• Prepare, review, and file lease-related documentation in accordance with company standards
• Coordinate communications with landlords, property agents, and external legal counsel
• Support the Commercial Operations Manager with lease renewal negotiations by preparing relevant documentation and briefing materials
• Ensure all lease documents are stored accurately in the company's document management system

1. Store Onboarding Administration

• Coordinate all administrative elements of the new store opening checklist
• Manage onboarding timelines, track task completion, and escalate risks to the manager
• Ensure all new store documentation (contracts, utility accounts, insurances) is in place prior to opening
• Conduct post-opening reviews and update onboarding documentation as required

1. Utilities & Insurance Management

• Manage electricity and other utility account set-ups and transfers for all stores
• Coordinate annual insurance renewals, including public liability, property, and contents insurance
• Maintain a utility and insurance register for all sites, keeping records current

1. General Commercial Operations Support

• Provide general administrative support to the Commercial Operations team as required
• Assist in the preparation of reports, presentations, and management updates
• Maintain process documentation, templates, and registers to ensure best practice administration

• Accuracy and completeness of the lease and property register (target: 100% current at all times)
• Timeliness of store acquisition application submissions and approvals
• New store onboarding completed on schedule and without administrative delays
• Utility account set-ups completed prior to each store opening date
• Insurance renewals actioned with no lapses in coverage

Selection Criteria

• Minimum 2 years of experience in a commercial administration, property coordination, or operations support role
• Demonstrated ability to manage multiple competing priorities and deadlines
• Strong written and verbal communication skills, with the ability to liaise professionally with internal and external stakeholders
• High level of accuracy and attention to detail in documentation management
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)