START ASAP - Customer Service Agent | Wireless & Mobile Communications | Tarlac
Sutherland Tarlac Full-time
About the Job
As a Customer Service Associate for our Wireless & Mobile Communications account in Tarlac, you'll assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.
What you’ll bring to the table:
- Handle customer requests professionally and sympathetically
- Exceed client and company performance expectations
- Maintain customer account information and records
- Participate actively on a team working together to solve customer issues
- Interact with client departments when escalations are required
- Ability to handle stress, show empathy and not take difficult customers personally
- Ability to work in a team environment accepting responsibility for decisions and how results may impact team
We’re looking for someone with:
- High School Diploma or equivalent is required
- Customer Service background
- Strong written and verbal communication skills
- Proficiency in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
- Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
- Strong multi-tasking ability
- Facebook: https://www.facebook.com/SutherlandPH
- Instagram: sutherlandlifeapac
- Tiktok: sutherlandlifeph
- Career Site: https://www.jobs.sutherlandglobal.com/
**********Tarlac
requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues...
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and contributions
• Collaborate with a dynamic remote team
• Be a key player in our rapidly growing company
We’re on the lookout for Email Customer Service Agents to join our expanding team and drive our company’s growth!
The Challenge
We need additional hands...
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requirements of their Sub-Agent Entities and Locations.
Responsibilities
• Training of Sub-Agent and Sub-Agent Front Line Associates: Products & Services, USP System usage, Visibility Standards, Selling Skills, Customer Handling Objections, and Face-to-Face...