Account Manager
Job Description:
Account Manager is expected to maintain and expand our client relationships. Account Manager primary responsibility will be to manage a portfolio of assigned accounts, build strong rapport with clients, understand their needs, and proactively identify opportunities to upsell or cross-sell our products or services.Responsible for achieving sales targets, ensuring client satisfaction and contributing to the overall growth and success of the company.
Job Responsibilities:
- Reports directly to the Sales Manager.
- Client Relationship Management:
o Serve as the main point of contact for assigned clients.
o Establish and maintain strong, long-lasting client relationships.
o Understand client needs and objectives to effectively offer tailored solutions.- Sales and Revenue Generation:
- Meet or exceed sales targets and quotas within your assigned client portfolio.
o Identify upselling and cross-selling opportunities to maximize revenue.
o Prepare and deliver sales presentations, proposals and contracts.- Account Planning:
o Develop account plans and strategies to drive growth and customer satisfaction.
o Identify key decision-makers within client organizations and establish relationship within
them.
Communication and Collaboration:
- Collaborate with internal teams, such as marketing and product development, to ensure client needs are met.
o Communicate regularly with clients to provide updates, address concerns, and gather
feedback.- Problem Solving:
o Quickly address and resolve any issues or challenges that clients may encounter.
o Anticipate potential problems and provide proactive solutions.
o Help the company address concerns in collection to clients.- Market and Industry Knowledge:
o Stay up to date with industry trends, competitor activities and market conditions.
o Utilize this knowledge to position our products and services effectively.- Reporting and Documentation:
o Maintain accurate records of client interactions, sales activities, and progress towards
goals.
o Provide regular reports on sales performance and client feedback.
Job Qualification:
- Bachelor’s Degree in Business, Marketing or a related field.
- With 2 years’ experience as an Account Manager or in a similar sales role.
- With experience in selling or offering copiers, multi-function printers and consumables.
- Excellent communication and interpersonal abilities
- Ability to build and maintain lasting customer relationship.
- Strong sales and negotiation skills with a track record of achieving targets.
- Willing to work onsite.