Client Services Supervisor (Inside Sales/Onboarding/Account Management) | Onsite

Client Services Supervisor

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises

• Conduct onboarding for new hires and nurturing long-term client and staff relationships
• Establish a clear understanding of the client’s tactical strategic plans
• Prepare client/sales visit agenda and presentations
• Develop effective communication platforms for clients and staff
• Any other administrative task requested on a regular or ad-hoc basis
• Deal with client requests and troubleshoot problems

• Drive inside sales initiatives
• Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
• Act as an escalation point and a major advocate of the client
• Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
• Identify, develop, implement, and make recommendations on strategic value-adds (innovation)

• Coordinating the management of IT and equipment Purchase Orders with Suppliers
• Raising IT tickets for clients where necessary
• Follow-up on installation progress or resolution of tickets
• Maintain an inventory of purchased equipment and status

• Proactive, resourceful, self-motivated, takes initiative
• Strong communication skills (written and spoken)
• High service orientation.
• Ability to meet deadlines with excellent time management skills
• Calm, polite, and professional behavior.
• Precise, accurate and attentive to details
• General business knowledge

• Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
• Advanced knowledge of Google Doc, Sheets, Mail, Calendar
• Experience with Australian businesses is beneficial

• Bachelor’s Degree
• At least three plus (3+) years of experience