Onboarding & Compliance Specialist | BPO (Onsite)

Job Summary:

This includes, but is not limited to, both the Foundever Work-at-Home program and Foundever Brick-and-Mortar locations.

Duties and Responsibilities:

1. Conduct thorough reviews of viable requirements submitted through appropriate profile sweeps and trigger the commencement of additional pre-employment requirements as necessitated by the service agreements made with the program the candidate will be working with, or as mandated by law, in the state/province, or country of residence of the candidate.
2. Individually review, submit recommendations, liaise with partners, and seek proper adjudication guidance on all background check and drug test reports processed to ensure compliance with company policy and client standards.
3. Receive, review, and process submitted forms and documents pertaining to the Form I-9 as mandated in the United States. Ensure proper eVerification of candidate Form I-9.
4. Receive, review, and process supporting eligibility documents submitted as required for Canadian candidates issued with temporary Social Identification Numbers.
5. Receive, review, process, and ensure compliance standards are met on other pre-employment submissions such as supporting documents for background checking and drug testing, signed onboarding documents, and home office requirements for the Work at Home program.
6. Collaborate with the Talent Acquisition team to support candidates in successfully completing pre-employment requirements.
7. Prepare and send pre-hire and master rosters.
8. Effectively move candidates along the application process by updating their profiles and tasks appropriate per officially outlined procedures and standards.
9. Ensure effective tracking of assigned jobs and candidates throughout the onboarding process.
10. Prepare, consolidate and if needed, present supporting onboarding documents during audits.
11. Complete required reports and audits as assigned.
12. Complete required ad hoc tasks and processes as assigned.
13. Complete required projects or responsibilities as assigned.
14. Complete required administrative tasks as assigned.
15. Ensure the delivery of daily, weekly, monthly, quarterly, and yearly performance objectives.
16. Ensure that all information submitted, reviewed, processed, and documented are treated securely and with the utmost confidentiality.
17. Assist in the discussions and delivery of process improvement projects or initiatives as outlined by the leadership team.
18. Provide support to their respective HR Supervisor in ensuring goals or targets are met.
19. Assist in any assigned business support task as needed and assigned by designated HR Officer/Supervisor in efforts to manage and evaluate the team.
20. Attend business or project meetings, seminars, or trainings as required.
21. Serve as back up leadership support if, and when, needed.
22. Act as a mentor for new members of the NA TA team after new hire training.