Senior Operations Manager (US Health Insurance) | Hybrid

apartmentTASQ placeSanta Ana scheduleFull-time calendar_month5/15/26

Work Setup & Shift Schedule: Night shift, Hybrid 3x/week Onsite, Weekends off

Work Location: McKinley West, Taguig

Qualifications:

Total years of industry experience: Minimum of 15 years of professional experience, preferably with international organizations having global in-house delivery
Experience in handling healthcare insurance accounts in Global Capability Center (GCC)
Should have proven experience in Operations Management
With at least a bachelor's degree of any specialization

Responsibilities:

Operational Oversight: Take charge of daily operations across diverse business lines, expertly handling business analysis and vendor partnerships.
Performance Management: Drive consistent achievement of KPIs with a strong emphasis on service levels, customer satisfaction, and quality excellence.
Strategic Planning: Play a key role in shaping long-term strategies, delivering insightful project reports, and leading change control initiatives.
Risk & Compliance: Proactively monitor risks and ensure all activities align with legal requirements and internal policies.
Talent Development: Inspire and nurture teams, enhancing their capabilities while supporting vital decision-making processes.
Process Excellence: Lead the charge in analyzing systems to uncover and implement impactful process improvements.

Benefits

Retirement Benefit
Annual Appraisal
Annual Performance Bonus
HMO up to 3 dependents
Free parking & shuttle service

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