Mabalacat - Customer service assistant

placeMabalacat calendar_month8/9/25

Job Description

Posted on 8 August 2025

INTERNATIONAL PREMIUM SERVICES HOST

To provide exceptional service experience to all guests in the Casino Resort, assisting with their requests;
Meet and Greet guests at their arrival/departure points, taking care of their stay in the

Integrated Resort, including Hotel Rooms, Transportation etc.;

Assist guests with Hann Membership, opening and settling programs;
Work closely with other stakeholders, including Front Office, Cage, Table Games, etc.;
Assist with Casino Events & Promotions and proactively anticipate the needs of guests
Identify, develop and establish a good rapport with players;
Abide to compliance regulations while carrying out duties and perform any other ad hoc duties as and when

needed

Qualifications/Requirements

College/ University level, preferably in a Hospitality or related course; Familiarity with Microsoft

Office applications

Excellent communication skills in English and a second language e.g. Mandarin or Korean;
Like interacting with players, with good problem solving skills and able to resolve issues that may arise;
Must be highly self-motivated and work with others as a team, must have strong analytical problem

solving/decision making skills.

Work location

MABALACAT, PAMPANGA

Remarks

No additional remarks

Apply now

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