Customer Service Representative 1 - Debt Recovery Agency | Work from Office

We’re Hiring: Customer Service Representative 1 - Debt Recovery Agency!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Night Shift

Job Description:

This role is a CS Everywhere - Work from Office setup with unlimited access to Cloudstaff Offices when you need it. CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Use the office when there is Internet or power Issue. Pop in and have a coffee with team mates.

As an Inbound Customer Service Representative, you will play a crucial role in assisting individuals who are seeking information and assistance regarding their outstanding debts. Your primary responsibility will be to provide outstanding customer service to our clients, offering empathetic support, clear communication, and effective solutions to their debt-related inquiries.

Key Responsibilities:

• Handle Inbound/Outbound calls to clients that have enrolled in our debt resolution program. (Momentarily mostly outbound)
• Customer Assistance: Assist clients with inquiries related to their program, providing accurate and up-to-date information on their accounts, scheduling and rescheduling payments.
• Problem Resolution: Resolve client concerns and disputes with empathy and professionalism, working towards mutually beneficial solutions.
• Compliance: Ensure all interactions comply with industry regulations and company policies, maintaining the highest standards of ethical conduct.
• Documentation: Accurately document all client interactions, maintaining organized and up-to-date records of conversations and actions taken.
• Communication: Collaborate with other team members to facilitate effective resolution of task.
• Continuous Learning: Stay up-to-date industry trends, regulations, and company procedures through ongoing training and professional development.
• Quality Assurance: Maintain a high level of service quality, adhering to established performance metrics and service standards.

Qualification and requirements:

• Typing speed 35-40+ words per minute*
• High school diploma or equivalent (Bachelor's degree preferred).
• Previous customer service experience, preferably in a call center or debt recovery environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and negotiation abilities.
• Empathetic and patient demeanor when dealing with sensitive financial matters.
• Ability to work well in a team-oriented environment.
• Proficient computer skills and familiarity with CRM software.
• Knowledge of debt collection laws and regulations is a plus.

Non-negotiable skills & requirements:

• Typing speed 35-40+ words per minute*
• High school diploma or equivalent (Bachelor's degree preferred).
• Previous customer service experience, preferably in a call center or debt recovery environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and negotiation abilities.
• Empathetic and patient demeanor when dealing with sensitive financial matters.
• Ability to work well in a team-oriented environment.
• Proficient computer skills and familiarity with CRM software.
• Knowledge of debt collection laws and regulations is a plus.
• High school diploma or equivalent required
• 2+ years of experience in medical billing, AR follow-up, or revenue recovery.
• Experience with commercial payers
• Agrees to work in the office full time

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.