Blended Customer Service Representative (Voice, Email & Back Office)
TTEC Cebu 2 Makati Full-time
About the role
We are seeking a Blended Customer Service Representative (Voice, Email & Back Office) to join our team at TTEC Cebu 2'. In this full-time role, you will be responsible for providing exceptional customer service through various communication channels, including voice, email, and back-office support.Based in Makati City, Metro Manila, this position is crucial in delivering high-quality customer experiences that support the company's strategic objectives.
What you'll be doing- Handle inbound and outbound customer inquiries and requests via phone, email, and other communication channels
- Provide accurate and timely information to customers, addressing their concerns and resolving issues efficiently
- Maintain detailed records of customer interactions and follow up as necessary
- Assist with back-office administrative tasks, such as data entry and documentation
- Continuously seek opportunities to improve customer satisfaction and identify process improvements
- Adhere to company policies, procedures, and quality standards
- 1-2 years of experience in a customer service or call centre environment
- Strong communication skills, both written and verbal, with the ability to articulate information clearly and concisely
- Excellent problem-solving and critical-thinking skills, with the ability to provide effective solutions to customer inquiries
- Proficient in using computer systems and various software applications
- Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
- Commitment to providing exceptional customer service and a positive attitude
What we offer
At TTEC Cebu 2', we are committed to creating an environment where our employees can thrive. We offer a range of benefits, including competitive compensation, opportunities for career development, and a supportive team culture. We also prioritize the well-being of our employees and provide various health and wellness initiatives to support work-life balance.
About us
TTEC Cebu 2' is a leading provider of customer experience solutions, partnering with some of the world's most iconic brands. With a strong presence in the Call Centre & Customer Service industry, we are dedicated to delivering innovative and customer-centric services that drive business success.Join our team and be a part of our mission to create exceptional experiences for our clients and their customers.
Apply now
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Graduate (Old Curriculum)
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Fresh graduates are encouraged to apply
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