Area Manager

As an Area Manager, you'll be responsible of the following:

• Conduct regular branch visits to assess store conditions, workflow efficiency, and cleanliness standards.
• Ensure adherence to BFC’s operational procedures, SOPs, and customer service guidelines.
• Monitor daily store performance, including sales trends, inventory levels, and waste management.
• Validate that all products served meet BFC quality and presentation standards.

• Provide on-site coaching to Store Supervisors and crew to improve service, productivity, and teamwork.
• Support HR in onboarding, evaluating, and developing store personnel.
• Address crew concerns and help resolve conflicts to maintain a positive work environment.
• Reinforce disciplinary procedures and corrective actions when necessary.

• Review and validate daily sales reports, discrepancies, and petty cash handling.
• Audit inventory processes to prevent overstocking, shortages, or wastage.
• Ensure accurate forecasting of supplies based on sales performance and upcoming demand.
• Work with store teams to execute cost-efficient operational practices.

• Ensure branches comply with local government requirements, food safety standards, sanitation codes, and internal compliance guidelines.
• Implement consistency checks for cleanliness, equipment functioning, and hazard identification.
• Guide stores in preparing for inspections and resolving compliance findings promptly.

• Observe customer interactions and service delivery during branch visits.
• Address customer complaints escalated from branches and ensure satisfaction resolutions.
• Recommend improvements to the overall customer journey that align with BFC’s brand values.

• Collaborate with HR, Finance, Training, and the Operations Department to address store needs.
• Communicate branch performance updates, concerns, and recommendations to management.
• Coordinate with Marketing for new campaigns, product launches, and store-level promotions.

• Prepare timely and accurate Field Visit Reports outlining observations, recommendations, and follow-up actions.
• Track store performance metrics and improvement progress.
• Present operational insights and action plans during operations meetings.

• Respond to urgent operational issues such as equipment breakdowns, staffing shortages, and supply problems.
• Implement immediate corrective actions to minimize operational disruptions.
• Assist stores in managing emergency situations following company protocols.

Perform other related duties and responsibilities assigned by the management.