[ref. f86445017] General Manager (Mall Operations) - Quezon City

The GM ensures the mall operates smoothly, safely, and in alignment with corporate goals while providing a high-quality experience for tenants, customers, and stakeholders.

1. Strategic & Operational Leadership

• Develop and implement the mall’s operational strategy in line with corporate objectives.
• Monitor and evaluate performance metrics to ensure continuous improvement and operational efficiency.
• Lead cross-functional teams (security, housekeeping, engineering, leasing support, admin).

1. Tenant Relations & Leasing Support

• Build and maintain strong relationships with tenants to ensure high retention and satisfaction.
• Collaborate with the Leasing team to support tenant sourcing, onboarding, and renewals.
• Address tenant concerns promptly and professionally.

1. Facility & Property Management

• Ensure the upkeep and safety of the property, coordinating with engineering and maintenance teams.
• Oversee preventive maintenance, asset management, and emergency protocols.
• Ensure compliance with all health, safety, environmental, and local government regulations.

1. Financial Management

• Prepare and manage the annual operating budget and monthly financial reports.
• Control operating costs while ensuring high service standards.
• Monitor collections and coordinate with finance and legal for delinquent accounts.

1. Customer Experience & Marketing

• Ensure excellent customer service and visitor experience across all mall touchpoints.
• Coordinate with Marketing to plan and execute mall events, promotions, and seasonal campaigns.
• Gather and analyze customer feedback to improve mall services.

1. Team Leadership & Development

• Manage and develop a team of department heads and support staff.
• Conduct regular performance reviews, trainings, and team-building initiatives.
• Foster a culture of accountability, innovation, and service excellence.

• Bachelor’s degree in Business Administration, Real Estate Management, Hospitality, or related field (Master’s degree is an advantage).
• At least 8–10 years of progressive experience in mall or property management, with 3+ years in a senior leadership role.
• Strong knowledge of retail operations, property management, and facilities maintenance.
• Excellent leadership, interpersonal, and stakeholder management skills.
• Proven track record in budgeting, cost control, and driving profitability.
• Strong problem-solving, crisis management, and decision-making abilities.
• Familiarity with local government regulations, building codes, and safety compliance.