Customer Service Specialist | Quezon City
Asticom Quezon City Temporary
Key Duties & Responsibilities
- Respond to customer inquiries via phone, email, chat, or other communication channels
- Resolve customer complaints, concerns, and service-related issues efficiently
- Provide accurate information regarding products, services, accounts, or policies
- Process customer requests, orders, updates, or transactions
- Document customer interactions and maintain accurate records in CRM systems
- Escalate complex issues to the appropriate department when necessary
- Follow company procedures, service standards, and compliance guidelines
- Monitor and meet performance metrics such as response time and customer satisfaction
- Support process improvement initiatives to enhance customer experience
- Build positive relationships with customers and maintain professionalism at all times
BruntWorkQuezon City
Job Overview
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