Business Analyst III (N)

Overview

The Senior Business Analyst / Data Analyst plays a critical role in enabling operational excellence by translating business needs into data-driven insights and scalable solutions. This role partners closely with operations, support, and cross-functional stakeholders to analyze complex data sets, automate reporting and processes, and deliver actionable insights that improve efficiency, service quality, and decision-making.

The ideal candidate brings strong analytical expertise, advanced technical skills in SQL, Power BI, and Python, and the ability to clearly communicate complex findings to both technical and non-technical audiences. This position operates in a fast-paced, collaborative environment and supports global teams under a fixed night shift and hybrid work arrangement.

• Collaborate with operations, support, and business stakeholders to gather requirements and translate them into clear analytical solutions, reports, and dashboards
• Design, develop, and maintain advanced Power BI dashboards and data models to support operational performance monitoring and decision-making
• Write and optimize complex SQL queries (including joins, CTEs, and performance tuning) to extract, transform, and analyze large datasets
• Develop Python scripts and automation tools to streamline recurring reports, data processing, and support workflows
• Create and maintain high-quality documentation, including user stories, business requirements, technical specifications, and process documentation
• Act as a bridge between business and technical teams by clearly explaining data insights, trends, and recommendations
• Manage multiple initiatives simultaneously while meeting deadlines and maintaining high attention to detail
• Continuously identify opportunities for process improvement, automation, and data quality enhancements
• Support cross-functional projects through effective stakeholder communication and collaboration

Qualifications

• Bachelor’s degree in Business, Information Systems, Analytics, or a related field (or equivalent practical experience)

• Minimum of 5 years of experience as a Business Analyst or Data Analyst, preferably supporting operational or support-focused teams
• 5+ years of hands-on SQL experience, including complex queries, joins, CTEs, and query performance optimization
• 4+ years of experience with Power BI, including advanced DAX, data modeling, and dashboard development
• 2+ years of experience using Python for automation, data manipulation, and scripting
• 3+ years of experience working with stakeholders and cross-functional teams

• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent documentation skills, with experience creating clear and structured user stories and technical documentation
• Strong verbal and written communication skills, with the ability to simplify complex technical concepts for business audiences
• Proven ability to manage multiple priorities in a fast-paced environment
• Detail-oriented, self-motivated, and committed to continuous improvement
• Willingness to work a fixed night shift and hybrid work arrangement

• Experience with ServiceNow, Salesforce, or other support/ticketing platforms
• Familiarity with REST APIs and data integration tools
• Exposure to Agile methodologies such as Scrum or Kanban
• Understanding of data integration workflows and reporting pipelines
• Basic knowledge of data warehousing concepts, ETL processes, or reporting layer design