Security Solutions Engineer (L1)

• Health & Accident Insurance
• Paid trainings
• Guaranteed annual salary adjustment
• Birthday leave
• Retention and Assistance program (e.g., Medicine Reimbursements, Lifestyle Benefits, Employee Engagement Allowance, Personal Development Allowance)

Who We Are

B1G2 Technologies International Inc. is a leading cybersecurity and productivity solutions distribution company based in the Philippines. Established in 2016, we specialize in providing cutting-edge solutions that empower businesses to enhance their security posture and operational efficiency.

B1G2 Technologies International Inc. proudly serves as the exclusive distributor of ESET in the Philippines. Our portfolio includes a comprehensive range of products tailored to meet the diverse cybersecurity needs of our clients. Key solutions encompass endpoint security, data loss prevention, endpoint encryption, automated Vulnerability Assessment and Penetration Testing (VAPT), and more.

Whether you're just starting your career or looking to take the next big step, we are committed to supporting your journey every step of the way.

We also believe in creating a stimulating and inclusive work environment where creativity thrives and innovation is encouraged. Collaboration is at the heart of everything we do, as we believe diverse perspectives lead to better solutions. We celebrate achievements, big and small, and recognize the contributions of each team member.

What You’ll Do

We are looking for a motivated and technically inclined Security Solutions Engineer (L1) to join our Technical team. This role serves as the first line of defense in providing technical support for our cybersecurity solutions, ensuring smooth implementation, troubleshooting, and customer satisfaction across multiple client environments.

You will work closely with senior engineers and cross-functional teams to support endpoint security and other cybersecurity products while continuously developing your technical expertise.

Key Responsibilities:

• Provide first-line technical support for cybersecurity solutions via ticket, phone, email, chat, and onsite.
• Perform initial diagnosis, troubleshooting, and validation of issues before escalation.
• Assist in installation, configuration, deployment, and basic maintenance of security solutions.

• Communicate with clients to gather requirements, provide updates, and ensure resolution of issues.
• Conduct follow-ups to confirm customer satisfaction and proper issue closure.
• Participate in client meetings and onsite visits when required.

• Manage and update support tickets in the helpdesk system.
• Ensure timely response and resolution in compliance with SLA standards.
• Escalate complex issues to L2 or Team Lead when necessary.

• Support implementation, migration, health checks, and basic technical activities.
• Prepare and submit accurate onsite visit and technical reports.
• Maintain proper documentation of all support activities and resolutions.

• Work closely with internal technical and sales teams for issue resolution and client support.
• Participate in trainings, meetings, and knowledge-sharing activities.
• Continuously develop technical skills through certifications and self-learning.

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related field.
• Fresh graduates are welcome to apply; up to 1 year of IT experience is an advantage.
• Basic knowledge of Windows and Linux/Unix systems, with familiarity in software installation, configuration, and troubleshooting.
• Understanding of Active Directory, DNS, DHCP, FTP, basic networking, and foundational database concepts (MySQL, MSSQL).
• Awareness of cybersecurity concepts such as endpoint protection, email security, and data protection.
• Strong problem-solving, communication, and customer service skills.

Schedule:

• 8-hour shift
• Day shift
• Hybrid work setup
• Weekends off