Customer Admin Associate | Hybrid | Pampanga | Night Shift - San Jose del Monte
EMAPTA San Jose del Monte Full-time
Support Customer Success with Seamless Administrative Excellence!
At Emapta, we believe in providing professionals with career opportunities that go beyond borders. We connect top talents with global businesses, allowing them to thrive in international careers while staying rooted in the Philippines. With 20 strategically located offices and over 800 global clients, we offer a dynamic work environment, exceptional growth opportunities, and a culture built on innovation, collaboration, and work-life balance.Join us and become part of a team that empowers professionals to excel in their careers and make a global impact.
Job Description
As a Customer Admin Associate, you will provide administrative support to Customer Enablement Managers, ensuring smooth day-to-day operations. You will track key reports, assist in onboarding and payment confirmations, coordinate with different teams, and help facilitate seamless client integration into the organization.
Job Overview
Employment type: Full-time
Shift: Night Shift, Mon - Fri 09:00 PM - 06:00 AM (Weekends off)
Work setup: Hybrid, Angeles, Pampanga
Exciting Perks Await!- HMO coverage with free dependent upon regularization
- Competitive package
- Hybrid work arrangement
- Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- 24/7 free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- 1-2 years of experience in the BPO industry, preferably in a customer service role.
- Proficiency in Microsoft applications, including Outlook, Excel, Word, and PowerPoint.
- Highly organized and detail-oriented.
- Strong English communication and comprehension skills.
- Energetic and passionate about learning new skills.
- Committed and possesses strong integrity.
Your Daily Tasks
Day-to-Day Operations- Draft minutes of meetings for identified weekly cadences and other discussions initiated by the Manager.
- Track and send handover reminders to relevant team members.
- Track and send onboarding and payment confirmation reports promptly.
- Follow up with Project Managers for initial invoice payments.
- Monitor and report machine delivery status.
- Track receipt of IT checklists, KPI reports, and training plans.
- Manage and assign emails from the CNA inbox.
- Create project trackers in Zoho Projects upon receiving endorsements.
- Establish communication channels for designated project teams.
- Create and update ETAP requisitions.
- Organize and collate handover tollgate documents.
- Coordinate with Finance Assistants for team milestone tokens/gifts.
- Conduct customer onboarding sessions on a case-by-case basis (subject to CNA Lead/Head approval).
- Initiate procurement requests.
- Track and follow up on CXM and People BP assignments.
- Assist in processing seat reservation requests.
- Provide assistance to incoming clients regarding issues and requests.
- Conduct onboarding calls to clients and provide essential integration information.
- Safeguard client privacy and ensure compliance with relevant laws and regulations.
- Collaborate with different divisions within Emapta to ensure seamless client integration.
- Perform additional administrative or non-administrative duties as assigned by the company's representatives.
Why We Stand Out Among the Rest!
Join Emapta, a company recognized as one of the 'Best Places to Work for in Asia' by HR Asia, one of 'The Philippines' Best Employers for 2023,' and one of the Top 20 Dream Companies for Filipinos in 2024. Our culture of care and empathy, reflected in our 50/50 gender ratio, ensures you'll feel like part of the family from day one.We're dedicated to nurturing talent and providing the tools for your success. Be part of a squad of dream chasers and world changers, showcasing Filipino talent to the world. With 19 strategically located offices and over 800 clients, you'll have the opportunity to make a positive impact daily, whether you prefer office-based or work-from-home options.
Join us for a 100% virtual recruitment process and let's make magic together!
"Working in Emapta not only provides you the certainty of working with a well-established organisation which nurtures the careers of almost 9,300+ team members - it also places you in direct relationships with some of the world's leading and most innovative companies."
Tim Vorbach, CEO
#EmaptaExperience
EMAPTAMakati, 29 km from San Jose del Monte
that thrives on excellence.
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