HR Generalist (Case Management)
TaskUs Manila Full-time
The HR Generalist for Investigations & Case Management is an individual contributor responsible for conducting internal investigations and overseeing various employee relations cases. This role focuses on maintaining consistent application of company policy, ensuring legal compliance, and facilitating fair resolution processes.
The ideal candidate will have prior experience in workplace investigations and a strong grasp of HR best practices.
Key Responsibilities:
- Investigations: Lead and conduct thorough, impartial investigations into employee relations issues, including allegations of harassment, discrimination, bullying, and policy violations.
- Case Management: Oversee all aspects of assigned cases from intake to resolution, including evidence gathering, interviews with involved parties and witnesses, and documenting findings.
- Risk Mitigation: Identify potential risks and escalate complex or high-risk cases to HR leadership.
- Policy & Compliance: Act as a resource for employees and managers regarding company policies and procedures, ensuring all investigative actions comply with federal, state, and local employment laws.
- Documentation: Maintain meticulous and confidential records of all investigations, including interview notes, collected evidence, and final reports.
- Collaboration: Partner with managers and other HR team members to provide guidance on appropriate corrective actions and ensure a consistent approach to resolving employee issues.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 2-4 years of progressive HR experience, with a focus on employee relations and investigations.
- Solid knowledge of employment laws and regulations
- Strong skills in conflict resolution, de-escalation, and fact-finding.
- Excellent written and verbal communication skills.
- High level of integrity and ability to handle confidential information with discretion.
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