Team manager
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Muntinlupa
Job Description
Key Responsibilities:
- Support global operations for the client, directly managing Team Leads in Manila and other Geographical locations as needed
- Take complete ownership and accountability for delivery of operational metrics including CSAT, SLAs and Capacity utilization for your teams & devise daily, weekly, monthly, quarterly strategies to meet targets
- Ensure high quality of delivery and performance from the entire team including Team Lead, QA, Trainers, SMEs and Support Personnel
- Ensure the team is always up to date with product and process knowledge and are adhering to workflow and process guidelines
- Ensure deep subject matter expertise (product knowledge)
- Ensure bench strength and attrition are under control and do not impact operational excellence
- Work proactively with the Client Vendor Manager to deliver cohesive, coordinated and qualitative customer engagement experience
- Continuously look for opportunities to improve customer experience provided by the client and make recommendations to Client Management team.
Offshore Business ProcessingMuntinlupa
Team Manager/Shift Manager
60,000.00 - 75,000.00
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Job Summary
• HMO on Day 1
• Receive...
Cognizant Technology Solutions Asia Pacific Pte. Ltd.Muntinlupa
Job Description
Requirements
• Leadership and Management: · Description: Proven ability to lead and manage process improvement initiatives, including setting objectives, timelines, and deliverables
• Analytical Skills: · Description: Strong...
Offshore Business ProcessingMuntinlupa
and operations manager.
• Addresses the team’s needs and concerns, performance and motivation issues, and conflicts.
• Partners with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company’s...