Derma Clinic Supervisor

• Lead, inspire and motivate others to perform and develop in their respective duties.
• Assign, direct and manage staff duties.
• Determine staff schedules.
• In coordination with OM and Training Supervisor, recommends trainings and seminars for branch personnel and non-compliance issues.
• Continually monitor and evaluates staffs job performances (e.g., annual performance evaluation, periodical meetings, etc.,)
• Recommends staff for promotion or further development.
• Holds weekly staff meetings to closely monitor branch operations (e.g., sales, expenses, customer feedback, Management new directives and branch concerns) and submit notes/reports/minutes of meeting to the Operations Manager.

• Formulates weekly strategies that will maximize or boost the sales of the branch then submit reports to the Operations Manager.
• Assist the Operations Manager in the establishment of sales and marketing programs (e.g., promos, tie-ups, etc.) in order to achieve branch sales targets.
• Supports on-going promotions and advertisements on products and services through suggestive selling to customers.
• Assure daily/monthly sales targets are met. Reach 100% of clinic target.

TREATMENT SERVICES:

• Demonstrates and provides superior knowledge on products and treatment services needed by the customers.
• Attends and promptly addresses customer concerns (e.g., feedbacks, queries, comments and complaints, products return exchange)
• Oversee patient relationships and handle patient complaints.
• Reach 100% Customer satisfaction, 0% customer complaint.

ADMINISTRATIVE FUNCTIONS:

• Ensure all patient information, scheduling and treatment charting in practo and google contacts are complete, concise and correct.
• Submits branch’s updates/reports (i.e., daily/weekly/monthly/yearly sales, branch scorecards, promotions evaluation report) to OM.
• Manage day-to-day operations of derma.
• Recommends and prepares branch requisitions (products, medicines, office supplies, clinic supplies, marketing supplies) as advised by the SCA/Stock Clerk.
• Manage clinic protocol.
• Ensures that all government permits are displayed and up-to-date.
• Know derma office contingency plan.
• Ensures that all machines/equipments/medical instruments are in good condition and immediately reports if unserviceable already.
• Manage patient accounts.
• Prepare bank deposits.
• Implements proper Cashiering and Inventory Procedures in branch/es.
• Ensures that Cashier/Stock Clerk submits necessary reports (i.e., Daily Treasury Report, Daily/monthly Report, Daily Deposit Slips, Charge Clips and attachments, and Petty Cash Liquidation).
• Prepare patient statements.
• Prepare materials / documents for the auditor.
• Take initiative to identify and execute ways to continually improve individual and practice performance.
• To the extent possible, help others perform their tasks when overloaded or backed up or otherwise increase the operational and emotional performance of the practice.

• Perform additional duties as assigned by the Operations Manager.