Senior IT Support Specialist I Hybrid
Cloudstaff Angeles Full-time
We’re Hiring: Senior IT Support Specialist!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a Senior IT Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually.Attach this together with your updated CV to become a priority applicant!
Role: Senior IT Support SpecialistWork Arrangement: Hybrid
Location: Philippines - Cebu, Bacolod, Davao, Ortigas, Makati, Angeles, Mabalacat
Schedule: Morning Shift
Job Description:
We are looking for a reliable and practical IT Support professional to manage day-to-day IT operations across multiple childcare centres in Australia. This is a hands-on support role focused on troubleshooting, system administration, and maintaining smooth day-to-day operations across multiple sites.The role requires strong execution, the ability to manage multiple users remotely, and a support-first mindset. You will work closely with internal teams and external vendors, while ensuring systems are running eAiciently and securely.
Key Responsibilities- Provide day-to-day IT support (logins, email, devices, systems)
- Set up and manage users (Microsoft 365, access, permissions, onboarding/oAboarding)
- Ensure proper user access and permissions during onboarding and oAboarding
- Support basic security controls (MFA, password resets, access management)
- Troubleshoot issues across sites (remote support)
- Manage email security (e.g. release quarantined emails when appropriate)
- Coordinate with vendors (e.g. CloudChat, Toshiba, IT providers)
- Maintain IT asset register (devices, warranties, leases)
- Perform system updates and basic maintenance
- Support basic WordPress updates as required (content changes, minor fixes)
- Document issues, fixes, and simple processes
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Windows devices and iPads / Apple devices
- Cloud-based childcare systems
- VoIP (3CX / CloudChat – coordination level)
- WordPress
Qualification and requirements:
Skills & Experience- IT support / helpdesk experience
- Strong Microsoft 365 knowledge
- Good troubleshooting and problem-solving skills
- Experience with multi-site environments (preferred)
- Exposure to VoIP (3CX), Apple/iPad, or WordPress (preferred)
- Clear communication and ability to manage multiple tasks
- Practical, organised, and process-driven
- Calm under pressure and reliable
- Strong communicator
- Support-focused with good follow-through
Non-negotiable skills & requirements:
- IT support / helpdesk experience
- Strong Microsoft 365 knowledge
- Good troubleshooting and problem-solving skills
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
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Work Arrangement: Work from Office
Location: Angeles, Mabalacat, Makati, Ortigas, Tarlac
Schedule: Morning Shift
Job Description:
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