IT Helpdesk

Reports To: IT and Cyber Security Manager

About the Role

We’re looking for an IT Helpdesk Specialist to join our growing internal IT team. In this role, you’ll be the first point of contact for technical support across The Back Room. You’ll handle troubleshooting, user support, and basic network administration—helping keep our people connected and productive.

• What You’ll Do
• Provide first-level technical support to employees via MS Teams, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Support and monitor LAN/WAN infrastructure, including VPN and wireless networks.
• Assist in configuring routers, switches, firewalls, and wireless access points.
• Provide support for MikroTik devices (RouterOS, Winbox, etc.) where applicable.
• Log and document support requests and resolutions in the ticketing system.
• Work with the IT team to escalate and resolve complex issues.
• Contribute to IT projects such as system upgrades, migrations, and deployments.
• Follow IT policies, procedures, and security best practices.

• You’ll Thrive Here If You…
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Background in IT support or helpdesk is preferred, but fresh grads with strong technical foundations are encouraged to apply.
• Solid understanding of networking basics (TCP/IP, DNS, DHCP, VLANs, etc.).
• Familiarity with Windows and macOS environments.
• Strong problem-solving, communication, and customer service skills.
• Certifications such as CompTIA A+, Network+, or CCNA are a plus.

• Exposure to MikroTik networking devices and RouterOS.
• Experience with cloud platforms (Microsoft 365, Azure).
• Knowledge of service management and SLAs.

At TBR, we value people who are curious, resourceful, and team-oriented. You’ll have the opportunity to grow your skills, contribute to meaningful projects, and be part of a collaborative IT team that supports our fast-growing global operations.

Benefits

Core Benefits:

• HMO on Day 1 + Free coverage for 2 dependents in your 2nd year
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday & Bereavement Leave

Onsite/Hybrid Extras:

• Travel Subsidy
• Staff House Accommodation (within certain distance)
• Free Shuttle Service
• Free Lunch & Uniform
• Perfect Attendance Bonus

For All Employees:

• Onboarding Training
• Monthly Engagement Activities
• Birthday Gift & Weekly Treats
• Christmas Hamper & Anniversary Gift
• Opportunity to Travel
• Apply Now

Be part of a company that empowers people with technology.

• Website
• Facebook
• Glassdoor