Level 2 IT Support Engineer | BGC Taguig - Quezon City

HUSTLE IN BGC, LUNCH IS ON US! Free lunch every day, plus extra treats to help you grow, earn, and save more!

• Comprehensive day 1 HMO including 10K medical reimbursement
• Additional HMO coverage for your dependent + dental coverage
• Free lunch meals, plus Monday breakfasts and Friday treats
• Psychiatric sessions included under your healthcare plan
• 24 Paid Time-Offs (with Annual leave conversion)
• Continuous career development & certifications
• Travel & training opportunities overseas
• Comprehensive life insurance coverage
• Regular engaging company events
• Annual appraisal based on merits
• Regular awards and recognitions
• Free annual Flu vaccinations
• Employee referral programs

YOUR MAIN ROLE

Take charge as our Level 2 IT Support Engineer by providing comprehensive technical support to our MSP partners and their clients.

• Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks
• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
• Documentation and knowledge sharing
• Communication with customers

• 3+ years of experience as an IT Support Engineer or similar technical support role.
• Proficient in Active Directory, Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
• Familiarity with IT monitoring tools and incident management systems.
• Excellent written and communication skills, able to explain technical concepts to non-technical users.
• Strong problem-solving and decision-making skills.
• Amenable to work on site: Bonifacio Global City (Day!)

#WeAreTGT in BGC: Great Place To Work® Certified™

TGT's Bonifacio Global City Branch is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you!