[ref. s14188322] Administration and Social Media Marketing Officer | AU Client | Hybrid Set-Up - Quezon City

If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we’d love to have you on our team. Make an impact and help us provide top-tier experiences to our partners. Apply now and work in Administration and Social Media Marketing to become part of our team!

Perks You’ll Enjoy If Hired:

• Competitive salary package
• 25 days of paid leave
• HMO coverage from Day 1
• Travel and meal allowances
• Complimentary rice, drinks, and snacks
• Performance-based bonuses
• A fun work environment with a focus on work-life balance
• Access to an entertainment and gaming area
• Monthly basketball and volleyball games
• Karaoke Fridays to unwind and bond with colleagues

Selection Criteria:

• With at least 2-3 years of experience.
• Strong organizational skills with a keen attention to detail.
• Proficiency in Microsoft Office Suite, WordPress, LinkedIn, with experience in design tools such as Canva and Adobe Illustrator (preferred).
• Familiarity with social media management and content creation (desirable).
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and adapt to shifting priorities.
• Experience in administrative or customer service roles.
• Knowledge of the financial services industry (advantageous but not required).
• Mortgage experience (preferred, but not required).

Key Responsibilities:

• Provide administrative support to the 3rd Party Distribution team, including document preparation, formatting, file management, and record maintenance.
• Manage and update social media platforms, creating and scheduling content that aligns with branding and marketing objectives.
• Monitor social media performance and provide insights to improve engagement and community growth.
• Serve as the primary point of contact for third-party partners, addressing inquiries related to accreditations, systems, processes, CRM, and access.
• Manage and create Mortgage Manager Products within the CRM system.
• Deliver real-time, customized training and education to the channel on systems, policies, and processes to support ongoing growth and maximize 3rd Party Channel utilization of products.
• Contribute to process improvement initiatives, ensuring administrative tasks are streamlined for efficiency.
• Collaborate with internal teams to resolve partner issues and enhance service delivery.
• Assist with the onboarding process of new partners by preparing resources and supporting system setups.
• Help implement effective communication strategies, including email updates, video calls, and regular newsletters, to engage with third-party partners.

Personal Attributes:

• Proactive, with a can-do attitude and a willingness to learn.
• Team-oriented, collaborative, and supportive.
• Strong problem-solving skills and the ability to work independently.
• Positive and adaptable, capable of handling varied tasks and responsibilities.