Customer Service Representative (CSR) – Real Estate Background

We are seeking an experienced Customer Service Representative (CSR) with exceptional communication skills to join our growing team. The ideal candidate is confident on the phone, customer-focused, highly organized, and experienced in managing follow-up systems to ensure leads and clients are consistently engaged.

Responsibilities:

• Handle inbound and outbound customer communications via phone, email, and text.
• Build strong relationships with clients through professional and timely follow-ups.
• Manage and maintain follow-up systems to ensure no lead or client is overlooked.
• Schedule appointments and coordinate with customers as needed.
• Update CRM systems and maintain accurate records of all interactions.
• Resolve customer concerns and provide excellent customer service.
• Meet performance and response-time expectations.

Qualifications:

• Minimum of 2 years of Customer Service experience.
• Excellent verbal and written English communication skills.
• Proven experience using a structured follow-up system for leads, prospects, or customers.
• Strong organizational and time-management skills.
• Comfortable using CRM platforms, Google Workspace, and Microsoft Office.
• Ability to multitask and work independently in a remote environment.
• Reliable internet connection and professional work setup.

Preferred Qualifications:

• Real Estate experience is a strong advantage.
• Experience with lead nurturing, appointment setting, and client follow-up campaigns.
• Familiarity with real estate CRMs and sales pipelines.

What We're Looking For: ✔ Outstanding communication skills

✔ Self-motivated and dependable

If you have a strong customer service background, excellent communication skills, and experience managing follow-up systems, we'd love to hear from you. Apply today and join our growing team!