Recruitment Manager - Talent Mapping/Intelligence

The role is the direct operational leader responsible for managing the sourcing team, designing effective sourcing plans, ensuring a robust pipeline of qualified candidates and executing sourcing strategy to meet the dynamic needs of the company.

• Lead, manage, and mentor a team of Sourcing Leads and Specialists to meet the company's hiring needs.
• Provide advanced training on different searches, personalized outreach, and engagement techniques.
• Conduct regular 1:1s, set clear performance objectives, and manage workload distribution.
• Establish best-in-class, consistent sourcing processes and metrics across the entire organization, ensuring efficiency and quality

• Create, implement, and optimize sourcing strategies tailored to the industry, focusing on high-volume recruitment for roles such as customer service representatives, technical support agents, and back-office staff.
• Driving talent attraction strategies and managing the full portfolio across diverse clients while providing expertise on external recruiting trends and practices.
• Building and enhancing the Talent Attraction function, including tools, technologies, and external partnerships to support scalable hiring during periods of high growth.
• Identify and evaluate new sourcing channels, tools, and platforms. Conduct pilot programs for new technologies to enhance the team's efficiency and reach.
• Collaboration with External and Digital Marketing and Branding for robust visibility of sourcing strategies
• Develop employer branding initiatives to attract top talent.

• KPI tracking and monitoring the sourcing team's performance against key metrics, including Pipeline Generation Volume, Candidate Quality. Conversion Rates, Time-to-Source
• Prepare and present regular reports on sourcing activities, pipeline health, and team performance to the Director of Sourcing and Talent Acquisition leadership.
• Analyze sourcing data to identify bottlenecks and implement training or process improvements to boost team efficiency and effectiveness.
• Leading process improvements to optimize team structure and workflows, ensuring maximum value delivery to hiring managers and candidates.

• Conduct talent mapping and market intelligence exercises to inform hiring strategies and succession planning.
• Build competitive insight reports on talent availability, compensation trends, and organizational structures within key markets.
• Provide market insights, talent analytics, and hiring forecasts to support business decisions.
• Manage vendor relationships, sourcing marketing budgets, and job ad utilization.
• Identify, establish, and manage relationships with strategic partners such as local recruitment agencies, training institutions, government bodies, and industry associations.
• Collaborate with partners to access specialized talent pools, co-host recruitment events, and stay informed on market trends.

Education and Experience Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Marketing or related field
• Minimum 8 years of experience in Recruitment Sourcing, with at least 5 years in a leadership role.
• Proven experience managing Recruitment Sourcing/Marketing
• Strong understanding of Talent Market of BPO Industry
• Excellent communication, leadership, and strategic planning skills.
• Ability to work in a fast-paced, multicultural environment.
• High level of English proficiency, both written and spoken.
• Skilled in MS Office Suite, with the ability to leverage data and technology to drive recruitment sourcing efficiency