Security Monitoring

Job Description

Job Details:

As a Security Monitoring Officer, you'll be responsible for monitoring multiple sites overnight to ensure the safety and security of our facilities, customer property as well as fielding. After hour calls. You will play a key role in identifying risks, responding to incidents, and keeping detailed records to support the day team.

Key Responsibilities:

• Monitor live security camera feeds across various sites, watching for suspicious or unusual activity.
• Respond promptly to triggered alarms and investigate any potential security threats.
• Conduct scheduled virtual walkthroughs to assess site security and cleanliness.
• Log all incidents thoroughly and create detailed reports for the day team.
• Escalate serious breaches or safety issues to designated contacts.
• Review past security logs and follow up on unresolved matters.
• Notify the Operations Team of any overnight maintenance or operational concerns.

What We're Looking For:

• Highly observant Able to quickly identify potential security issues.
• Calm under pressure Maintains composure and follows protocol during incidents.
• Sound judgment Understands when to act independently and when to escalate.
• Process-oriented Adheres to security procedures and keeps accurate documentation.
• Tech-savvy Comfortable using security systems and digital reporting tools.
• Self-reliant Capable of working independently during overnight hours.

Success Metrics:

• Incident Response Time:Average time taken to respond to alarms and alerts.
• Accuracy of Security Logs:Percentage of incidents documented with complete and correct details.
• Proactive Risk Identification:Percentage of potential threats flagged before escalation.
• Escalation Quality:Ratio of appropriate to unnecessary escalations.
• Site Condition Reporting:Frequency and accuracy of security or maintenance issues reported.