Technical Coordinator (Software/SaaS)

Work Setup: Onsite at the Sanctum, SM - North EDSA, QC

• Oversee and track technical tasks within larger customer projects, maintaining accountability across multiple internal and external teams.
• Confidently communicate with technical teams and stakeholders, developing enough technical understanding to effectively assess task status and unblock issues.
• Schedule and manage internal and customer-facing meetings, ensuring timely delivery of action items and dependencies.
• Document meeting outcomes, capturing decisions, commitments, and technical blockers; ensure follow-up through to completion.
• Monitor task execution, proactively flagging delays and working with team leads to maintain timeline integrity.
• Facilitate cross-functional communication by tracking open items and driving toward resolution across engineering, project management, and customer stakeholders.

• 1+ years in a coordination, project support, or technical task management role in a SaaS or software environment.
• Strong organizational skills and proven ability to manage multiple task threads across concurrent projects.
• Familiarity with technical concepts such as APIs, cloud platforms, and system integrations (you don’t need to be hands-on, but you should speak the language).
• Experience coordinating meetings, tracking action items, and holding stakeholders accountable.
• Excellent communication skills—written, verbal, and interpersonal—with both technical and non-technical audiences.
• Proficiency with productivity tools such as Jira, Confluence, Excel/Google Sheets, and Slack or Teams.

Preferred qualifications:

• Familiarity with contact center platforms such as Five9, Genesys Cloud, NICE, or Amazon Connect.
• Exposure to implementation or integration projects involving APIs, telephony systems, or speech analytics tools.
• Understanding of data pipelines, event-driven architectures, or cloud technologies (AWS preferred).
• Experience working with voice or text-based transcripts, metadata, or call recordings.

• Full time employees
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space
• Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/9jK2EW9I6xS77deoGj47Q

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