Customer Relations Associate

apartmentPHINMA Properties placeDavao descriptionTemporary calendar_month5/23/26

Serve as the primary contact for CRM (Corporate Relationship Management) accounts, responding to buyer inquiries via phone, email, or in-person, and providing accurate information to support informed decision-making.

Resolve buyer complaints and requests at first contact when possible, or coordinate with relevant departments to address concerns within the appropriate response time; document all cases in SRMS.
Provide feedback and recommendations to the Customer Relations Supervisor and Manager to improve processes and enhance the customer experience; assist in developing customer retention strategies.
Communicate with buyers regarding key milestones throughout the homeownership journey.
Support the Sales Operations Group (SOG) by collecting missing initial information and requirements for timely account endorsement.
Assist Sales Site Officers with buyer inquiries and needs during assignments at Project Sales and Marketing Site Offices, as needed.

Qualifications:

Education Background: Bachelor’s Degree in any Business-related course
Professional Experience: With at least 3 years’ experience in customer service and housing loan application process from a real estate or lending institution
Knowledge: Customer Service Expertise/Housing loan application process

Skills and Training:

Effective Communication
Skilled Negotiation
Customer Service
Problem Solving
Decision Making

business_centerHigh salary

Production machine operator

placeDavao

and maintaining a clean, safe work area. Qualifications/Requirements • Male • High school Graduate or college level • With experience is advantage Work location DAVAO CITY, DAVAO DEL SUR Remarks • Can do multitask Apply now...

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