TRAINING & OPERATIONS SUPERVISOR

The Training and Operations Supervisor oversees the Training and Development and Operations Management of the Franchise Relations Department. He/She analyzes, designs, implements, and evaluates training programs. He/She is accountable for guaranteeing the effective and streamlined functioning of business operations, including overseeing staff, managing resources, and developing and implementing policies and procedures.

Duties and Responsibilities :

• Assessing training needs.
• Developing training programs.
• Delivering training.
• Evaluating training program effectiveness.
• Managing training resources.
• Monitoring industry trends.

• Supervise and lead the Operations Team to ensure effective and efficient operations.
• Develop and implement operational policies and procedures that comply with company standards and objectives.
• Communicate with the franchisees and stakeholders to ensure operational excellence and customer satisfaction.
• Ensure compliance with legal and regulatory requirements for food cart business operations.
• Identify opportunities for process improvement and innovation.
• Train and develop team members to improve their performance and ensure adherence to company policies and procedures.

QUALIFICATIONS :

• College graduate with specialization in any of the following fields: Education, Training and Development, Marketing, Human Resource, or Management
• At least 3-5 years of supervisory experience in training and operations management.
• Proven experience in training and operations management or a related role.
• Excellent leadership and management skills.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Excellent communication and interpersonal skills.
• Knowledge of industry standards and regulations.
• Ability to multitask and prioritize tasks efficiently.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and other relevant software.