System Administrator - IT Support | URGENT HIRING | Cebu

Job Description

Ascendion is also headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30 offices across the U.S., India, and Mexico.

Schedule: Shifting; Onsite

Qualifications:

• Bachelor's Degree in IT, Information Systems or any related field
• 2-3 years experience in a technical support role
• Knows how to troubleshoot on Jabber and Citrix applications.
• Skilled in the use and troubleshooting Office 365 applications.
• Good communication skills

Job Description:

Inventory management:

• Implement and maintain a comprehensive IT asset management system to track hardware, software, peripherals,
• and other IT equipment.
• Conduct regular inventory audits to ensure physical inventory matches system records.
• Develop and implement procedures for asset tagging, receiving, deployment, and disposal.

Provide Technical Support:

• Troubleshoot common technical problems related to hardware, software, and network connectivity.
• Follow established procedures to diagnose and resolve issues.
• Reset passwords, configure basic settings, and perform other routine support tasks.

Customer Service:

• Deliver exceptional customer service through phone, email, or in-person interactions.
• Clearly explain technical concepts to non-technical users.
• Document user interactions and track resolutions.
• Knowledge Base and Procedures:
• Maintain a strong understanding of the company's IT infrastructure and standard operating procedures (SOPs).
• Utilize a knowledge base to research solutions and answer user inquiries.
• Contribute to the development and improvement of the knowledge base

Escalation:

• Identify issues that require advanced technical expertise and escalate them to Level 2 support or designated teams.
• Clearly communicate the issue and any troubleshooting steps taken to the next level of support.