CSR – Cebu | Voice & Non-Voice Accounts | Quick Application Process

About us

Our mission is to build a workplace where dedicated professionals can grow their careers whilst providing outstanding support to our clients and their customers.

About the role

As a CSR, you will be at the forefront of our customer service operations, handling inquiries, resolving issues, and ensuring every customer interaction reflects our commitment to excellence. This role is integral to maintaining our reputation for outstanding customer support and directly contributes to the success of our clients' businesses.

1. Respond promptly and professionally to customer inquiries via phone (voice accounts) or email, chat, and social media (non-voice accounts)
2. Resolve customer issues and complaints in a timely and satisfactory manner, escalating complex matters when necessary
3. Maintain accurate and detailed records of all customer interactions and transactions in our support systems
4. Provide product and service information to customers, answering questions and offering solutions
5. Follow company policies, procedures, and quality standards to ensure consistent service delivery
6. Contribute to a positive team environment by supporting colleagues and sharing best practices
7. Identify opportunities for service improvement and provide feedback to management
8. Meet or exceed established performance targets, including response time, resolution rate, and customer satisfaction metrics

1. Strong communication skills, both written and verbal, with the ability to articulate clearly and professionally
2. Excellent listening skills and empathy, with a genuine desire to help customers
3. Problem-solving abilities and the capacity to think on your feet when addressing customer concerns
4. Proficiency in using computer systems, email, and customer service software platforms
5. Ability to multitask and manage time effectively in a fast-paced environment
6. Patience and composure when dealing with challenging or frustrated customers
7. A positive attitude and willingness to learn and adapt to new processes and systems
8. Previous customer service experience is preferred but not essential; training will be provided
9. For voice accounts: clear English speaking ability and comfortable with phone-based communication
10. For non-voice accounts: strong typing skills and attention to detail for written communication

1. Competitive salary and performance-based incentives
2. Comprehensive training programme to ensure you succeed in your role
3. Opportunities for career advancement and professional development
4. A supportive and collaborative team environment
5. Flexible scheduling options where feasible
6. Employee benefits package including health and wellness initiatives
7. A quick and straightforward application process so you can start your journey with us sooner

Apply now

Ready to join our team and make a difference in customer service? We welcome your application! With our quick application process, you could be on your way to an exciting new career with DIMO Enterprises & Overseas Placement Agency. Apply today and let us help you find your ideal customer service role in Cebu City.