Senior Workforce Manager | Work From Home | Day Shift | Day 1 HMO | Weekends Off

Keep healthcare teams running at full strength-because every shift impacts lives.

As a Senior Workforce Manager, you will oversee staffing, rostering, and workforce planning to ensure high-quality resident care and compliance with Australian regulations. You'll collaborate with HR, payroll, and operations to maintain efficiency, continuity, and optimal workforce deployment.

This role plays a strategic part in sustaining care delivery and operational excellence across multiple sites. Build a long-term global career with Emapta-crafted for top 1% talent ready to lead workforce operations at scale with international impact.

Job Overview

Work setup: Work From Home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Qualifications & Experience:

• Minimum 5 years experience in workforce planning, rostering, or operations coordination
• Experience supporting healthcare, aged care, or large workforce environments (highly preferred)
• Strong understanding of scheduling, staffing ratios, or care-hour models (experience with Direct Care Minutes or similar metrics is a strong advantage)
• Experience supporting Australian clients or working with international teams is highly desirable
• Proficiency in rostering/scheduling systems and Microsoft Excel
• Strong analytical, organizational, and problem-solving skills

Key Competencies:

• Proven experience as a workforce manager
• Ability to proactively engage internal stakeholders at all levels confidently and with clarity
• High attention to detail and accountability
• Strong communication skills (written and verbal English)
• Ability to work independently in a remote environment
• Proactive and solutions-focused mindset with the ability to escalate concerns quickly and transparently
• Ability to manage multiple sites and competing priorities

Additional Details:

• Proven experience in workforce management/rostering at a senior level
• Mandatory expertise in rostering and scheduling, including workforce allocation and staffing ratios (e.g., person-to-bed ratios)
• Experience in aged care or healthcare environments is highly preferred, with exposure to Australian clients or regulatory settings as an advantage
• Strong understanding of compliance requirements in workforce scheduling within regulated industries
• Demonstrated ability to work autonomously and take ownership
• Highly organized with strong prioritization skills in high-pressure environments
• Strong problem-solving mindset with the ability to anticipate and address issues
• Excellent communication and coordination skills across Payroll, HR, Admin, and Operations/Home Managers
• Ability to participate in regular stakeholder meetings and leadership alignment sessions
• Strong attention to detail in scheduling accuracy and reporting
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong professional judgment and leadership capability suited for a senior managerial role

Skills Information:

• Technical Skills: Microsoft 365

Your Daily Tasks

Workforce Planning, Rostering:

• Manage and oversee rostering across multiple aged care facilities in Sydney
• Maintain master rosters across all sites with final sign-off authority
• Review, adjust, and approve rosters prior to publication
• Ensure rosters meet Direct Care Minutes (DCM) requirements with proper staff allocation
• Monitor daily and weekly DCM performance and escalate risks proactively
• Optimise workforce composition to balance care quality, compliance, and labour cost
• Identify staffing gaps and coordinate solutions with site managers

Recruitment Coordination & Workforce Deployment:

• Coordinate with HR, training, payroll, and site managers to support hiring and onboarding
• Ensure new employees are set up correctly, including contracts, classifications, and training
• Support rapid workforce deployment to maintain safe staffing levels
• Ensure onboarding documentation and system access are completed accurately
• Verify HR paperwork for new hires and terminations
• Oversee onboarding consistency across departments

Leave & Workforce Management:

• Manage leave requests while maintaining staffing coverage
• Ensure continuity during planned and unplanned absences
• Monitor absenteeism, overtime, and workforce utilisation trends
• Recommend improvements to workforce stability and efficiency

Compliance, Reporting & Industrial Support:

• Support compliance with Australian Fair Work Awards and Enterprise Agreements
• Ensure rostering aligns with employment regulations and policies
• Track and report Direct Care Minutes (DCM) performance and drive improvements
• Provide reports on workforce metrics, labour costs, and risks
• Assist with audits and compliance reviews

Collaboration & Stakeholder Management:

• Work closely with site managers, HR, payroll, trainers, and admin teams
• Act as a central coordination point to streamline workforce processes
• Provide oversight and direction to administrative staff across sites
• Support continuous improvement in workforce systems and processes
• Train site admin officers in rostering as needed

Delivering Care Through Smart Workforce Strategy

Our client is an Australian-based provider of aged care and support services, committed to delivering high-quality, person-centered care. They focus on operational excellence, strong workforce management, and compliance-driven systems to ensure safe, consistent, and effective care across multiple facilities.

Join the Top 1% Talent. A better career. A better life.

Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.