Infrastructure Operations Engineering Analyst - Manila

Job Description

• The monitor team answers messages where the correct response can be determined, and triages errors to the correct team, depending on the contents or location of the message.
• Responsible for processes, training, continuous improvement, system automation.
• System health monitoring of: Claim adjudication jobs, ASP alerts, CPU alerts, Claims queue monitoring, Storage monitoring, Connect Direct subsystem,
• Contact different teams if requested by on-call
• For application upgrade events, place job queues on HOLD for MOD and Patch instances,
• Responsible for performing and monitoring all backups on the IBMi Platform.
• Robot Job Monitoring: Research and react to robot job messages, Monitor jobs that are running outside of normal parameters, Reset inbound automation, MAC file processing completion, Robot job queue health, Submit Hold Release robot jobs, Payment balancing, Collaborate with Client Programs team, Eligibility team, Accumulator team, Account Management, to understand robot job failures and messages, Knowledge of job types and their importance, Alert necessary personnel for Reference File issues, Complete audit process for failed Robot jobs, Inbound robot job monitoring.
• Sterling Integrator monitoring: Monitor Database usage, In Error Business Process Usage, Stagnant Message alerts, IRIS file delivery is run through Sterling Integrator, EDI 835 Payment files, Scriptmed, EskerFax, Sterling Integrator file delivery errors [first and second level research]
• Tidal job monitoring: Monitor all servers, Submit Hold Release jobs, Mark jobs as complete, Engage Tidal Admins when jobs fail, Alert business partners of failed jobs, Billing and Payment services jobs, Tidal completes a number of automatic monitoring processes

• College Graduate (Any course) Industrial Engineering/Management, Information Technology, Computer Science, Computer Engg (preferred) | General Engineering or Mathematics
• 2+ years of IBMi / AS400 monitoring experience
• Experience performing backups
• Experience using ticketing tools such as ServiceNow
• Strong communication and personal interaction skills.
• Ability to work in a flexible shift environment (24 x 7)

• Market Total Rewards Package
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

Who we are

Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.

Elevate your career with a leading health care company while improving lives.

If this sounds like something you'd be interested in, we'd love to hear from you! Feel free to message us back.