Call Center Agent (Junior Back Office or Non-Voice Account)
About the role
We are seeking a talented and motivated Call Center Agent to join our dynamic team at CGI (PHILIPPINES) INC.' in Taguig City, Metro Manila. As a full-time Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients.Your strong communication skills and ability to problem-solve will be instrumental in ensuring our customers have a positive experience.
Job Summary
The main responsibility of the Sales Tool Helpdesk Analyst is to provide support to sellers and Sales team and to correctly submit B2B contracts in their CRM system. Assist sellers with compiling a product portfolio of what existing clients currently have, in order to help the seller contact the client and offer them new solutions, as the client is discontinuing old products.
Job Responsibilities- Key Responsibilities Process incidents and requests, submitted by the users on our different platforms. This includes both technical issues and “how-to” questions. Provide live assistance on our chat support a few hours per week. Able to meet or exceed agreed service level targets with the client.
Other responsibilities include:
- Schedule Adherence to come in on time and on scheduled shift as assigned by staff manager. Follows rest day schedule as assigned. Advises staff manager of planned leaves as stated in CGI Handbook. Filling of Timesheet, CMPM and MOOSE timely and correctly.
- Quality Maintains quality standards in accordance with clients' metrics. Ensures that all quality deficiencies are corrected in a timely manner for activities in their function. Ensures that all request/incidents are analyzed properly and given correct solution or application.
- Teamwork and Communications
- Ensures attendance at planned meetings and other meetings as required.
- Acts as backup for teammates assigned by the Team Leaders and process their customer volumes in their absence.
About us
CGI (PHILIPPINES) INC.' is a leading global information technology and business consulting services company. With a rich history of over 45 years, we are committed to delivering innovative solutions and exceptional customer service. Our team of talented professionals across 400 locations worldwide are dedicated to helping our clients succeed in an increasingly digital world.
If you are passionate about providing exceptional customer service and want to be a part of our growing team, we encourage you to apply now!