Customer Support Broadband Account
Torch Solutions Cebu Full-time
Join the dynamic team as a Customer Support Broadband Account. In this full-time position based in Cebu City, Cebu, you will be responsible for providing exceptional customer service to our clients, with a focus on troubleshooting and resolving broadband-related inquiries and issues.
What you'll be doing- Answering inbound customer calls and responding to enquiries in a friendly and professional manner
- Diagnosing and troubleshooting broadband connectivity issues, providing technical support, and guiding customers through resolutions
- Processing customer requests, such as service upgrades, account changes, and cancellations
- Escalating complex issues to the appropriate teams for further investigation and resolution
- Maintaining accurate and up-to-date customer records and account information
- Contributing to the continuous improvement of customer service processes and procedures
- At least a high school graduate (old curriculum) / Senior High School Graduate
- Excellent Communication Skills
- Amenable to work onsite
Apply now to become our next Customer Support Broadband Account.
Cebu City
PLEASE ONLY APPLY IF YOU SPEAK ENGLISH + ITALIAN FLUENTLY
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CUSTOMER SUPPORT REPRESENTATIVE
Craving stability with a career path that lets you shine? Look no further! We offer a secure and supportive environment where you can build a fulfilling career.
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**********Cebu City
Job Description
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you'll be a part of bringing humanity to business. #experienceTTEC...